Salesforce Technology Leader (India)
We are seeking a seasoned Salesforce Technology Leader to oversee and empower our offshore technical delivery team. This role is equal parts coach, strategist, and executor—focused on elevating team performance, driving technical excellence, and aligning delivery with business goals. You’ll lead a high-performing offshore team of developers, technical leads, ensuring alignment with client expectations, internal quality standards, and utilization targets.
As part of a fast-growing, innovation-focused professional services firm, we pride ourselves on staying ahead of the curve—both in our service offerings and technical capabilities. Our teams work at the cutting edge of the Salesforce ecosystem, including Data Cloud, AI, and modern experience design, to solve real business problems for clients across industries. This role is a key enabler of our continued growth and success, ensuring that our offshore delivery engine scales with the same quality, speed, and innovation our clients have come to expect.
Key Responsibilities
Team Leadership & Operations
- Lead and manage a team of offshore Salesforce technical resources (developers, technical leads) across offshore locations.
- Monitor and drive team performance, productivity, and utilization, ensuring alignment with global delivery goals.
- Manage day-to-day staffing, resource planning, and workload allocation in coordination with onshore teams.
Enablement & Technical Excellence
- Design and lead technical enablement programs to keep the team up to date with Salesforce platform advancements (e.g., Data Cloud, LWC, Service/Experience Cloud, Apex, AI).
- Establish a technical career pathing program and clear upskilling objectives by role level.
- Conduct regular code reviews, best practice workshops, and architectural guidance sessions.
- Act as a mentor and coach—supporting both junior and senior team members with personalized development plans.
- Build a strong team culture rooted in ownership, accountability, and continuous learning.
- Partner with People Ops to implement employee engagement and retention strategies.
Quality & Delivery Oversight
- Collaborate with resource managers, project managers, technical leads and solution architects to ensure quality delivery, adherence to timelines, and technical best practices.
- Act as technical escalation point for offshore development challenges and blocker resolution.
- Support onboarding of new team members and ensure a consistent ramp-up experience.
- Own reporting on offshore team utilization, performance metrics, skills inventory, and capacity planning.
- Regularly assess delivery velocity and proactively identify optimization opportunities.
What You Bring
- 8+ years of experience in Salesforce.com implementation and technical delivery.
- 3+ years in a leadership or people management role, preferably overseeing offshore teams.
- Strong expertise in Salesforce core clouds (Sales, Service, Experience) and technical stack (Apex, LWC, integrations, Data Model).
- Deep understanding of Salesforce development lifecycle, DevOps practices, and Agile/Scrum methodologies.
- Passion for mentoring and upskilling talent; experience designing learning journeys or enablement programs is a strong plus.
- Excellent communication and collaboration skills across time zones and cultures.
- Salesforce certifications (e.g., Platform Developer II, Application Architect, or System Architect) highly preferred.
- Be part of a growing, high-impact delivery team at the forefront of digital transformation.
- Lead a talented offshore group with autonomy and support.
- Work with a diverse, collaborative team of experts and innovators.
- Shape the future of our technical delivery and career development programs.