Salesforce Data Cloud Senior Consultant

1. About the Role

A Salesforce Data Cloud Consultant will work alongside project team members to ensure requirements, user stories and testing meet client and team expectations for our Salesforce Implementation Projects & Managed Services accounts. Your main tasks will include performing detailed requirements analysis, documenting processes, writing user stories and test criteria, and supporting test and training execution, however, ability to understand Salesforce Data Cloud configuration and supporting the team as needed with admin functions is ideal. 

You will work closely with all team members, including project managers, architects and developers as well as client product owners, subject matter experts, technology resources and executives. You possess a passion for problem-solving, details and analysis to help teams and clients succeed. You serve as the Voice of the Customer. 
 

2. About you

• A team player with a positive demeanor with good interpersonal skills with respect to internal and external interactions and relationships.
• Service-oriented and innately driven to produce outstanding customer satisfaction and results.
• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies. 
• Highly organized and detail oriented with excellent verbal and written communication skills
• Analytical and prone to logically and methodically work through problems
• Possess a sense of urgency with strong organizational and follow-up skills. 
• Ability to develop relationships with new people in a professional environment and a desire to proactively contribute to, and enhance, team outputs
• Enjoys discovering, learning about and implementing new technologies

3. Primary Responsibilities

• Coordinate, lead & facilitate client Discovery & refinement sessions to generate & clarify requirements (co-lead w/ Solution Architect)
• Participate in customer projects to support the execution of all project implementation phases including client discovery, requirements gathering, user story definition, system and user testing, deployment, training and post go live support
• The consultant serves as the Voice of the  Customer advocate to define requirements and ensure user stories, deliverables and solutions align with their specifications including any edge cases that might be discovered
• Effectively translate customer requirements, both functional and technical, into well-organized, documented user stories for team development, including acceptance criteria and design considerations
• Methodically calculates consumption costs for each workload in Data Cloud, including identity resolution, calculated insights, segmentation and activation
• Collaborate with customers to define project related Critical Success Factors (CSFs) & ROI measurements to articulate value related to client business goals
• Capture baseline metrics, monitor progress and provide business value updates to customers
• Document and manage user stories, detailed requirements, process flows and user acceptance criteria
• Create business process flows, use cases, user stories and acceptance criteria
• Support, prep and co-lead sprint demos to showcase build activities to the client and facilitate feedback discussions as the functionality relates to customer requirements
• Builds, organizes, grooms and maintains the project backlog, ensuring the backlog is prioritized and aligned to project and team objectives
• Work closely with senior team members to ensure deliverables meet requirements; create and maintain documentation as required
• Support team with testing execution against user stories and test plans against all phases of an engagement, including test scenario execution, testing results documentation and defect tracking and resolution 
• Create and contribute to project documentation as required
• Contribute to configuration and declarative build tasks within Salesforce
• Contribute to a collaborative team environment through internal knowledge sharing and skill development 
• Conduct training & functional knowledge transfer activities

What you are not responsible to do:

• Does not oversee design functions but will participate in design sessions
• Does not create, modify and test coding that allow the computer applications to operate 
• Does not program, develop programs or oversee computer programming
• Does not create front-end elements of a software, application or website
• Does not develop, create or modify general applications software or specialized utility programs 
• Does not develop software solutions 

4. Required Qualifications

• Minimum 2 years of experience in a relationship based, customer facing role as a business analyst or consultant
• Minimum 2 years experience in a Salesforce consulting environment
• Minimum 2 years experience implementing marketing automation solutions including CDPs
• Minimum 1 years Experience with Agile project methodology including basics of backlog management, user story definition and components, acceptance criteria and sprint planning
• Salesforce Certified Data Cloud Consultant, Business Analysis Associate  or other related certifications 
• Work experience with a professional consulting organization a plus; exposure to business analysis and related tasks
• Working understanding of all phases of the application development life cycle and understand SDLC/ Waterfall and Agile concepts 
• Practical and applied knowledge of software development best practices such as requirement tracking/documentation and code reviews
• Familiarity with cloud based, enterprise level packaged applications
• Ability to meet travel requirements, when applicable (potential for up to 20% travel)
• Able to work US Eastern Standard Time Hours